About the caregivers
- Who exactly will come to the house? Will it be the same person every day?
- How many different caregivers would my parent see in a typical month?
- How do you find and screen caregivers? What checks do you run?
- How long do your caregivers usually stay with one family?
- How is the caregiver paid compared with the local market?
- Who employs the caregiver, and who is responsible for payroll taxes and insurance?
About matching
- Can my parent meet the caregiver before care begins?
- How do you decide who is a good match for my parent?
- What happens if the match isn't right?
About schedules, days off, and coverage
- What are your minimum hours? Do you offer the schedule we need?
- What happens when the caregiver is sick or on vacation? Do you send a substitute, or does the family arrange cover?
- Who covers nights and weekends, if anyone?
There is no single right answer to the coverage question. Some providers rotate caregivers so someone can always be sent. Others, like CrossleyCare, keep one caregiver per family and ask the family to plan for days off. What matters is knowing which you are getting before you start.
About the care itself
- What tasks are included, and what is not?
- Do your caregivers do any medical tasks? If not, who should?
- How will we hear how things are going?
- Who do I call with a concern, and how quickly will they respond?
About cost and the agreement
- How does pricing work, and what exactly is included?
- How is billing handled, and how often?
- Can we use long-term care insurance, and what paperwork is needed?
- How much notice is needed to change or end the arrangement?
- Can I see the agreement before we decide?
About licensing and insurance
- What licenses do you hold for the services you provide in Georgia?
- Do you carry liability insurance? What does it cover?
Requirements vary by the type of care, so ask each provider to explain what applies to them.
Our own answers
We welcome every one of these questions. In short: one caregiver per family for the long term, full-time arrangements only (a live-in companion or weekday care), non-medical care only, no substitute caregivers, and pricing shared on the first call. How it works walks through the rest.
Where CrossleyCare fits
CrossleyCare is family-owned, non-medical in-home care in metro Atlanta. We place one steady caregiver with one family for the long term: a live-in companion with a set 8-hour day, or weekday care, 40 hours Monday to Friday. If that sounds close to what your family needs, the fit check takes about three minutes and gives you an honest answer.
This guide is general information to help families think things through. It is not medical, legal, or financial advice. For decisions about health or safety, talk with your parent's doctor.